The challenge
Hospitality referrals fall apart when rewards aren't visible or staff won't adopt another tool mid-shift.
Case study · Hospitality
eConcierge in production.
Guest referral and restaurant recommendation flows that reward both guests and venues - with trust in the ledger.
How we approached it
- 01
Designed guest delight and staff workflows together.
- 02
Made referral credit transparent for venues.
- 03
Kept surfaces light enough for busy service moments.
- 04
Planned for multi-property growth without a rewrite.
Results & lessons
- Patterns for two-sided hospitality rewards.
- UX lessons for staff adoption under pressure.
- A reference engagement for venue + guest products.
Stack notes
MobileRewards ledgerPartner portal
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